CONCORD

A CHRISTIAN SCIENCE STUDY RESOURCE

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Terms of Service and Privacy Policy

Last Updated: February 8, 2024

Terms of Service for Concord

Welcome to Concord, available at concord.christianscience.com, including its language variations Concord Deutsch at concord.christlichewissenshaft.com, Concord Français at concord.sciencechretienne.com, Concord Português at concord.ciencia-crista.com, and Concord Español at concord.cienciacristiana.com (collectively the “Service”), a website and Internet-delivered service of The First Church of Christ, Scientist (“TFCCS,” or “We,” “Us,” “Our”), offering online Christian Science study resources.

Each language variation of Concord, (Concord Deutsch (German), Concord Français (French), Concord Português (Portuguese), and Concord Español (Spanish)) includes as its Content only the authorized translation of Science and Health with Key to the Scriptures by Mary Baker Eddy specific to that language; any information in these Terms that pertains to hymns or other books does not apply to the Service in those languages. By using the Service, You agree to these Terms of Service (“Terms”) and the Privacy Policy incorporated into these Terms by reference.

Certain capitalized words in the Terms have the following meaning:

"You" or "Your" means the person or entity using the Service.
"Content" means information, text, translations, software, audio, music, photographs, graphics, video, other materials, and the compilation of such materials, that We make available through the Service.
"Your Data" means information, recent searches, images, data, text, messages or other materials made available, collected, or stored by You as a user of the Service, other than Content, Registration Information, Payment Information, Customer Service Communications, or Audit Logs and Aggregate Data information (as described in the Privacy Policy).

We reserve the right to change the Terms at any time. If We make any material changes to the Terms, We will post the updated Terms here and notify You by e-mail or by means of a notice on the Service. Please check this page periodically for changes. Your continued use of the Service following the posting of changes to the Terms will mean You accept those changes.

1. THE SERVICE
We provide You with a variety of materials and features through the Service. Unless explicitly stated otherwise, any new materials or features that augment or enhance the current Service shall be subject to the Terms. The Service is provided "AS-IS," and We assume no responsibility for the timeliness of, deletion of, mis-delivery of, or failure to store Your Data or any user communications or personalization settings.

You are responsible for obtaining access to the Internet and the Service and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees. In addition, You must provide and are responsible for all equipment necessary to access the Service.

2. OUR PROPRIETARY RIGHTS IN SERVICE
The Content as well as the Service that delivers the Content, and the Concord software program, is the property of TFCCS or its suppliers and protected by copyright law in the United States and in other countries, and may also be protected by database, privacy, trademark, and other applicable laws. All rights not expressly granted through the Terms are reserved.

3. USE OF THE SERVICE
You are permitted to view, digitally copy, print, and, if You are a subscriber, listen to, Content from this Service for Your personal, non-commercial use only. Please note that "personal use" only includes sharing Content in the following limited ways:

Share screenshots and / or brief quotes with attribution from the Content in print and digital copies (including via email, text, web posting and social media), provided You:
- Include the citation and / or attribution to the author.
- Ensure that such sharing respects the rights of copyright owners. For example, sharing hymn words or music bearing copyright notices may require permission from copyright owners, unless such sharing falls under fair use or similar copyright limitations in Your country. You should note that obtaining permission, particularly for hymns, is handled on a case-by-case basis and is highly dependent upon the circumstances of Your sharing. If you have questions about Your use and how to obtain permission, please contact us at permissions@csps.com for further assistance.
Readers at Christian Science branch churches may opt to export their Wednesday readings from Concord in English, preserving the Concord logo, "printed from" information, and copyright notice, for the purpose of sharing or distributing those readings via email to their membership or posting on their church’s website.

Readers at Christian Science branch churches using Concord in French, German, Portuguese, or Spanish should be aware that these language translations of Science and Health with Key to the Scriptures are copyrighted by the Christian Science Board of Directors. Therefore, Readers may only share excerpts of Science and Health from the Concord program that include the attribution and copyright notice. You may not import or combine other content with excerpts copied from Concord for sharing with others.

You may not, except as otherwise permitted in these Terms:

Access the Service by any means other than through the authorized interface that is provided by Us to You.
Modify, reproduce, or distribute any Content without the express written permission of TFCCS.
Publicly display Content, such as posting images or extensive quotes on social media without the express written permission of copyright owners.
Publicly perform Content, such as performing musical compositions or sound recordings without the express written permission of copyright owners.
Use or provide access to any portion of the Service or its Content (including providing Your account name or password) for any public or commercial purposes.
Use the Service to publicly produce, share, or display print or electronic copies of the Christian Science Quarterly Bible Lessons, copyrighted by The Christian Science Publishing Society ("CSPS," an activity of TFCCS).
- However, if You choose to import or enter citations from a legitimately obtained Christian Science Quarterly product into the Service, You may do so for Your own use, subject to Section 3 of the Christian Science Quarterly® Bible Lessons—Digital Edition Terms of Service.
Use the Service to engage in fraudulent or illegal activities.

To request permission to use Content from the Service that is clearly owned by third parties (such as copyrighted hymns), please contact the copyright owners directly.

To request permission to use Content from the Service that is not clearly owned by third parties, please email: permissions@csps.com.

Guest Access
We provide limited, free, unregistered access to the Service via a Guest Access function. Guest Access is a fully functional version of the Service except for three limitations:

Hymnal Content is unavailable due to copyright limitations.
Your Data collected during Guest Access is deleted after one hour of inactivity.
Guest Access users are automatically opted-in to the collection of Aggregate Data (see our Privacy Policy).

Guest Access is only provided to users without accounts who are coming to Concord from one of four places: a link in an article on jsh.christianscience.com, a link from the Christian Science Quarterly® Bible Lessons—Digital Edition (English only), a "Concord link" sent from within Concord, or via sharing a list from within Concord. All other users of the Service are required to subscribe or to register for a free account, when made available by Us, prior to gaining access to Concord.

Institutional Use. Christian Science Reading Rooms and institutions such as care facilities, camps, and schools may subscribe to the Service. Reading Rooms and institutions should be aware that the Service is not built for concurrent use of a single account by multiple users. Although an account may be accessed from multiple devices, only one device can be logged into the account at a time. The institution may pay for individual accounts for employees or staff members as needed, however there is no group billing feature.

4. TRADEMARKS
The design of the Cross and Crown, the Mary Baker Eddy signature, Concord, and the Concord logo are either common law trademarks, service marks, or registered trademarks of The Christian Science Board of Directors in the United States and in other countries.

The Concord Book Logo is a trademark of The Christian Science Board of Directors and is registered in the United States. Other trademarks, logos, and images on the Site are property of TFCCS or its suppliers and may not be used without obtaining written permission.

5. YOUR REGISTRATION OBLIGATIONS
To sign up for an account, You are required to provide Personal Data through a registration process. Except where a free account is offered, You will need to use a credit card to subscribe to the Service. By registering, You represent that You:

Are at least 16 years old. If the registration is for a person under the age of 18, please see the section below on users under the age of 18.
Are not barred from receiving services under the laws of the United States or other applicable jurisdiction.
Will provide true, accurate, current and complete information about Yourself when registering ("Registration Data").
Will maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

We may terminate Your account if You provide false information.

Users under the age of 18
Children under the age of 16 may register or subscribe on their own behalf with consent from a parent or guardian. TFCCS does not knowingly collect and process Personal Data from children under the age of 16 without such consent. To assist with this, We ask all registrants whether they are under 16 years old, and acquire consent accordingly from parents or guardians to collect and process their Personal Data. If it is learned that Personal Data has been collected from a registrant younger than 16 without parental consent, that information will be deleted from Our database as quickly as practical or the child's parent or guardian will be contacted to obtain consent. If You are a parent and have questions about such information, email Us at concord@csps.com or call +1-617-450-2700.

Children between the ages of 16 and 18 may register or subscribe on their own behalf or be given gift subscriptions without the express consent of parents or guardians. However, parents or guardians may request the termination of such registrations or subscriptions at any time. (See Section 8 for gift terms.)

6. MEMBER ACCOUNT, PASSWORD, AND SECURITY
Registration, or creating an account by establishing a username and password, allows you to store Your Data (your lists and notes), to exercise options for Aggregate data collection, and to have access to all the Content in the Service. You are responsible for maintaining the confidentiality of Your username and password and are fully responsible for all activities that occur under Your account. You must (a) immediately notify Us of any unauthorized use of Your account or any other breach of security, and (b) ensure that on any device accessible by multiple users You exit from Your account at the end of each session. We are not liable for any loss, damage or disclosure arising from Your failure to comply with this Section.

7. PRIVACY POLICY; USE OF PERSONAL DATA
Collection and use of Registration Data and certain other information about You is subject to our Privacy Policy. You agree to the transfer of this information to the United States and/or other countries for storage, processing, and use by Us, Our affiliates, and Our service providers. The Privacy Policy is hereby incorporated into these Terms by reference.

8. FEES AND SUBSCRIPTION TERMS
Except for certain versions of Concord, the Service is available as a monthly or annually-paid subscription. View the current pricing information. With the exception of gift subscriptions, which are subject to the terms below, You agree to pay to TFCCS all fees for subscriptions purchased on or through the Service under Your account at the then-current rates for such subscriptions (including any applicable taxes). For any change in fees for a subscription purchased under Your account, We will send You a notice of such change at least 30 days in advance (via a message on or through the Service or email).

Once it has started, Your subscription continues until You cancel it, and Your credit card will be charged automatically on or about the same date each month or annually depending upon Your selected subscription term. All customers will be charged the applicable subscription fees in United States Dollars.

If You need to update your subscription, please use the in-application subscription update tools available under Your account link.

You may cancel Your monthly or annually-paid subscription any time, and Your access to the Service will stop immediately and Your account will be refunded the prorated remaining balance of Your paid subscription.

If You experience issues updating Your subscription, please contact Us at concord@csps.com or call US +1-617-450-2700.

Gift Subscriptions (English only)
You may give (or receive) a one-year Concord subscription (see Concord subscription page for how to purchase a gift - page in English only).

Recipients will receive a notification of the gift by email that shows the gift subscription information and the date of purchase. To redeem the gift subscription, recipients should follow the prompts in that email to activate their subscriptions, either by creating a new account or by signing in to their existing Concord account. Gift subscriptions begin as soon as they are redeemed.

If a recipient already has an existing subscription, the one year duration of the gift subscription will supersede their existing subscription for the duration of that year. Following the conclusion of the gift subscription, the original paid subscription will automatically resume.

Note: Gift subscriptions have no cash value and cannot be redeemed for cash by the recipient at any time.

Gift subscriptions purchased before November 10, 2022 do not expire. However, gift subscriptions purchased on or after November 10, 2022 that are unredeemed after one year are subject to cancellation and refund by Us to the purchaser.

Gift subscriptions can only be redeemed once. Once the gift is redeemed, the recipient may cancel the gift subscription or close their account at any time, but no refund is available. The recipient may cancel their Concord gift subscription using the in-application subscription management tools, available under their account profile. For assistance, email concord@csps.com

30-day Free Trial
For certain versions of Concord, when You register for the Service, You will be automatically enrolled in a 30-day free trial. We do not collect Your credit card information during this trial. You may subscribe at any time during the 30-day trial. However, at the end of the 30-day trial You will be notified that Your trial has ended, and you will be required to subscribe if You wish to continue to use all the features available to subscribers. If You choose not to subscribe after the trial ends, Your account will still exist, but in a read-only mode for a period of twelve months, after which time the account, including Your Data, may be deleted. In this mode You will be able to search and read, but not modify, Your lists.

9. OWNERSHIP AND USE OF YOUR DATA
We do not claim ownership of Your Data. The Service does not contain publicly accessible areas where You can share Your Data. While We provide reasonable security for Your Data, the Service may not be used for storage of sensitive or regulated data. We may access, preserve, and disclose Your account information and Your Data, if required to do so by law or in a good faith belief that such access, preservation, or disclosure is reasonably necessary to:

Comply with a legal process.
Enforce the Terms.
Respond to claims that Your Data violates the rights of third parties.
Respond to Your requests for customer service.
Protect Our (or Our users or the public’s) rights, property, or personal safety.

The technical processing and transmission of the Service, including Your Data, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

The Service and software embodied within the Service may include security components that permit digital materials to be protected, and use of these materials is subject to usage rules set by Us and/or content providers who provide Content to the Service. You may not attempt to override or circumvent any of the usage rules embedded into the Service.

10. INTERSTATE NATURE OF COMMUNICATIONS ON NETWORK
When You register with Us, You acknowledge that in using the Service to send electronic data, You will be causing data to be sent through Our and Our supplier's computer networks, portions of which may be located in various locations in or outside the United States. As a result of the nature of electronic communications, even communications that seem to be intrastate in nature can result in the interstate or international transmission of data regardless of where You are physically located at the time of transmission. Accordingly, by agreeing to these Terms, You acknowledge that use of the Service may result in interstate or international data transmissions.

11. INTERNATIONAL USE
You must comply with all local rules and applicable laws regarding online conduct and the transmission of acceptable content.

12. INDEMNITY
You agree to indemnify, defend (at Our election) and hold harmless TFCCS, its affiliated entities, successors, companies, contractors, officers, directors, trustees, employees, agents, representatives, service providers, and/or assigns and its third-party suppliers, licensors, licensees and partners, from and against any and all actions, claims, losses, liabilities, demands, costs, expenses (including reasonable outside attorneys’ fees and legal costs) and damages ("Losses"), arising out of Your use or misuse of the Service, any breach or alleged breach by You of these Terms, any breach or alleged breach of the copyright, trademark, proprietary or other rights of third-parties by You, or any breach of the representations, warranties, and covenants made by You under these Terms. TFCCS reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify TFCCS, and You agree to cooperate with TFCCS in the defense of these claims. TFCCS shall not settle an action You have agreed to indemnify without Your prior consent, which consent shall not be unreasonably withheld or delayed.

13. GENERAL PRACTICES REGARDING USE AND STORAGE
You acknowledge that We may establish general practices and limits concerning use of the Service, including without limitation the maximum number of days that Your Data uploaded to the Service will be retained, the maximum number and size of postings that may be made through an account on the Service, and the maximum number of times (and the maximum duration for which) You may access the Service in a given period of time. We have no responsibility or liability for the deletion or failure to store any of Your Data maintained or transmitted by the Service. We may modify these general practices and limits from time to time.

14. MODIFICATIONS TO SERVICE
The Service may be periodically updated with new features, improvements, and fixes, and We will notify You of significant changes through a communication or in the Service itself. We reserve the right to modify or cease providing, temporarily or permanently, the Service (or any part thereof), and We shall not be liable to You or to any third party for such modification of the Service.

15. CANCELLATION, SUSPENSION, AND TERMINATION

CANCELLATION
Upon cancellation of a paid subscription, We may at our discretion return to You prorated subscription fees.

If You cancel Your paid subscription to the Service, Your Data will not automatically be deleted from the Service. An account with a canceled subscription will be in a read-only mode, where You may be able to access, but not modify, Your Data. This will enable You to export Your Data out of the Service.

For canceled accounts and unpaid accounts, We will store Your Data for twelve months from the time You last logged into your account. If You do not log into your account for twelve months, We may delete Your Data at Our discretion without notice.

At any time, You may delete Your Data by using the Delete Account function in the Service. Be aware that using the Delete Account function is permanent and your Registration Data and Your Data cannot be recovered.

SUSPENSION
We may, under certain circumstances and without prior notice, immediately suspend the Service or any part thereof, Your account, and/or access to the Service. We will make reasonable effort to notify You that We will be suspending or have suspended Your account or the Service.

In such event, We will make reasonable efforts to give You access to Your Data so that You may copy or remove it.

TERMINATION FOR CAUSE
We may, under certain circumstances and without prior notice, immediately terminate the Service or any part thereof, Your account, any associated registration information, and/or access to the Service, and delete Your Data. Causes for such termination shall include, but not be limited to: (a) breaches or violations of these Terms or other incorporated agreements or guidelines, or (b) compliance with court orders or enforcement actions by government agencies. All terminations for cause shall be made in Our sole discretion and may include barring further use of the Service. We shall not be liable to You or any third-party for any suspension or termination of Your account, or access to the Service or deletion of Your Data.

16. DISCLAIMER OF WARRANTIES
a. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

b. WE MAKE NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.

c. ANY INTERACTION WITH MATERIALS OBTAINED THROUGH USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM DOWNLOADING OR ACCESSING ANY SUCH MATERIAL.

d. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

17. LIMITATION OF LIABILITY
WE SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE SUBJECT TO AND NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL WE BE LIABLE TO YOU IN THE AGGREGATE FOR MORE THAN $100.

18. EXCLUSIONS AND LIMITATIONS
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

19. NO THIRD PARTY BENEFICIARIES
Except as otherwise expressly provided in these Terms, there shall be no third party beneficiaries to these Terms.

20. NOTICE
We may provide You with notices, including those regarding changes to these Terms, by either email, or postings on the Service.

Any notice You desire to send to Us may be sent by email to concord@csps.com.

21. GENERAL INFORMATION
a. Entire Agreement. These Terms constitute the entire agreement between You and Us and govern Your use of the Service, superseding any prior agreements between You and Us with respect to the Service. You also may be subject to additional terms and conditions that may apply when You use or purchase certain other services, affiliate services, third-party content, or third-party software.

b. Choice of Law and Forum. These Terms and the relationship between You and Us shall be exclusively governed by the laws of the United States and the Commonwealth of Massachusetts without regard to their conflict of law provisions. Your exclusive forum for bringing any claim or cause of action against Us is the courts located in the City of Boston, Massachusetts U.S.A. You hereby accept and submit to the personal and exclusive jurisdiction of such courts in any proceeding or action. With respect to any such proceeding or action brought in such courts, You hereby irrevocably waive, to the fullest extent permitted by law: (a) any objection You may have now or in the future to such jurisdiction or venue, and (b) any claim that such action or proceeding has been brought in an inconvenient forum. Nothing limits Our right to commence and prosecute any legal or equitable action or proceeding before any court of competent jurisdiction to obtain injunctive or any other form of relief. Furthermore, You and We agree that each may bring claims against the other only in Your individual or Our entity’s capacity and not as a plaintiff or class member in any purported class or representative action. Further, You and We agree that, in any action arising from or relating to the Service or TFCCS, the action will be tried before a judge, and You and We expressly waive the right to have any such claim in connection with such action heard by a jury.

c. Waiver and Severability of Terms. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

d. No Right of Survivorship and Non-Transferability. Your account is non-transferable and any rights to Your account, Your Data, or other information within Your account terminate upon Your death. Upon receipt of a copy of a death certificate, Your account may be terminated and all contents therein permanently deleted.

e. Statute of Limitations. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

f. No Personal Liability. No director, officer, trustee, employee or agent of TFCCS or its affiliates shall be personally liable for the performance of or failure to perform any provision of this Agreement.

The section titles in these Terms are for convenience only and have no legal or contractual effect.

CONCORD PRIVACY POLICY

Last Updated on February 8, 2024

Your privacy is governed by this Privacy Policy as well as our organization-wide Privacy Statement.

This Privacy Policy is part of the Terms of Service ("Terms") for Concord, including Concord Deutsch, Concord Français, Concord Português, and Concord Español (the "Service"), a website and Internet-delivered software program owned and operated by The First Church of Christ, Scientist ("TFCCS"). By using the Service, you consent to the collection and usage of information as described in this Privacy Policy.

In this Privacy Policy, capitalized terms have the meanings given them in the Terms or in this Privacy Policy.

"Your Data" means information, images, data, text, messages or other materials made available, collected, or stored by You as a user of the Service, other than Content, Registration Information, Customer Service Communications, or Log Information.
"Personal Data" means any information that We possess that can be used to distinguish or trace the identity of a Service user.

Your privacy is important to Us. Therefore, We are committed to respecting Your privacy and the confidentiality of Your Data and Personal Data. This Privacy Policy is designed to assist You in understanding how We use and safeguard the information You provide in using the Service.

1. What information do We collect?

In order to provide You with access to the Service, We may gather and process some or all of the following information. Any of this collected information may include Personal Data.

Registration Information: any information provided when voluntarily registering for use of the Service, including, but not limited to, username, password, and email address.

Payment Information: any information provided when paying for subscriptions to the Service, in order to execute automatic payment transactions with Your credit card.

Your Data: any text, information, data, or other materials made available, collected, or stored in the Service by You as a user of the Service, other than Registration Information, Customer Service Communications, or Navigation and Analytics Information.

Customer Service Communications: any information that is reported to Us about the operation of the Service, including bug reports or requests for enhancements.

Audit Logs and Aggregate Data: The Service collects information that helps Us to provide You with a better and more reliable service. This information includes Audit Logs that record basic information about Your interactions with the Service. These Audit Logs include the following information:

Timestamp of request
Session ID (transitory)
Email address
Location — the URL of the location on the Service that is being accessed
Action taken — this does not include the details of the action, just the nature of the action taken. For example: that a search was performed or a citation was added to a list. Specific details about what was searched or to which list the citation was added is not captured in these logs.
Time action took to execute
Error code
IP address
Browser data:
- User Agent
- URL
- Referer – what site You previously came from
- Type of browser
- Name of browser
- Family of browser
- Company — browser maker (i.e. Google, Apple, etc.)
Operating System (OS)
OS Family
OS Company

Only if You opt in, We collect Aggregate Data through Performance Cookies, using a third-party analytics service to help us improve the Service. This data cannot be used to identify an individual user, and includes:

Search terms, citations looked up, and which search results were clicked on
Use of the dynamic table of contents and indexes
If applicable, hymns played
Citations added to a list, including list name
Citations copied to clipboard
Number of visits to each area of the site
Timing information including login/logout timestamps, how long between actions taken, time per visit
Cross-product information
IP Address
Geographical information
Browser information
Mobile device data including carrier, device, manufacturer
Many others….

Again, We will not collect Aggregate Data (through Performance Cookies) unless You opt in.

2. How do We use this information and for what purpose?
We may use the information defined in this Privacy Policy to:

Provide the Service and customer support.
Verify Your account.
Troubleshoot problems.
Enforce Our Terms of Service or resolve disputes.
Notify You about changes and updates to the Service.
Customize, measure, and improve the Service content and layout only if You opt in to Aggregate Data collection (see section Audit Logs and Aggregate Data).
Share with TFCCS and The Christian Science Publishing Society (CSPS), an activity of TFCCS:

Summarized Aggregate Data, only if You opt in to Aggregate Data collection. We require TFCCS and CSPS departments and Our service providers to use Your Aggregate Data in accordance with this Privacy Policy.
Personal Data, only if You opt in to Marketing from other Church products. This sharing may include Personal Data, and may be combined with data about Your other interactions with TFCCS and its service providers, including Your subscriptions, product purchases, website visits, or other communications.

Where You expressly opt in to receiving Our messages, email You targeted marketing and promotional offers from the Office of the Publisher’s Agent (OPA), Mary Baker Eddy’s Writings, TFCCS, and CSPS. You may change Your preferences or unsubscribe from these email messages through the link provided in such communications.

We may also need to request specific information from You to help Us confirm Your identity and ensure Your right to access your Personal Data (or to exercise any of Your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.

Additionally, We may use Your information as described below.

Registration Information

We ask for Registration Information in order to verify Your identity and to enable Your use of the Service.

We use Your email address as Your username for the Service which is required for You to store your lists and notes in the Service. We respect the privacy of personal e-mail accounts, and We will store Your e-mail address just as securely as Your other data and Personal Data. Your Registration Information will not be passed to unaffiliated third parties for their marketing purposes. We will use Your e-mail address to send You messages about:

Issues with the Service or Your account
News about the Service
If You opt in, other products the Office of the Publisher’s Agent offers. You may opt-out of receiving promotional email messages from the Office of the Publisher’s Agent through the link provided in such communications.
Any claims related to Your use of the Service, like violating the Terms or infringing third-party rights

Payment Information
For payment transactions, We use third-party banking organizations and other providers of payment services. These services will collect necessary payment processing information in order to process Your payments. You are providing the necessary payment processing information directly to such provider(s).

Your Data
Your Data, such as lists, notes, and search history stored in the Service, is treated as private information. We take the privacy of the data You store in the Service seriously. We have implemented a number of security, policy, and procedural protections to protect Your Data from unauthorized access. (You can read more about those protections here: Concord Security and Strong Password).

We will not access Your Data unless: a) if in the course of providing support to Your account, You explicitly grant Us permission to access Your account; b) We are required to by law; c) We need to review the contents of Your account in response to a legal action involving Your specific account. In these circumstances, We may be required to disclose and/or destroy any or all of Your Data from the Service. And We will destroy any copies of Your Data once those copies are no longer needed for the stated purpose.

In order to improve the quality of the Service, We invite subscribers to opt-in to data analytics or the use of Performance Cookies (see Cookie Settings). Data analytics is used by Us to make the Service easier to use. By analyzing feature usage We can identify areas of the Service that need improvement. The analytics are necessary for Us to gain this insight. However, if You opt-in, some of Your Data will be captured in Our analytics tool, but in a form that is highly summarized and not directly associated with a specific user. If You are concerned about Our analytics tool collecting and analyzing Your Data in this aggregate manner, please do not opt-in.

Although We treat Your Data as private, the Service should not be used by You to store regulated data, such as Your or another’s Personal Data, health information, or financial information, and You should not submit such data to the Service.

We strongly discourage Christian Science practitioners and nurses from storing patient information in the Service.

Customer Service Communications
Information, which is voluntarily submitted in the course of support or via feedback, is used for the purposes of reviewing this feedback and improving the Service. On occasion We may reach out to You to request using Your feedback in marketing the product on Our website or in other communications. We will not share Your feedback without Your permission, and You may request that We anonymize the feedback. Further, We may from time to time ask You to provide information on Your experiences, which will be used to measure and improve quality. You are at no time under any obligation to provide such information. Where You provide it, We may use Your contact information to communicate with You about Your feedback. Otherwise, We will not use Personal Data from Your feedback without Your explicit permission.

Audit Log and Aggregate Data
We use Audit Log data, which includes email addresses (account login information) to monitor the performance and successful operation of the Service. We may use Audit Logs to troubleshoot issues that arise with the Service; only a very small number of authorized users have access to the Audit Logs. Any Audit Log information We retain is kept in summary form for statistical purposes and it is not associated with individual users. You are not able to opt-out of the collection of Audit Log information.

We use Aggregate Data, collected through Performance Cookies and other browser technologies, to analyze how Our customers use the Service. This helps Us to improve the Service. This data is naturally much more detailed than Audit Log data, however We use it only in a summarized, aggregate form. For example, We may aggregate all users’ click data to calculate the percentage of users accessing a specific website feature. It is not Our policy to use Aggregate Data to identify users. However, if in the course of analyzing Aggregate Data We end up directly or indirectly identifying a user, We treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

List Sharing Function
Concord paid subscribers can use the "Send List" feature within a Concord list to create and send a "point in time" copy of that list to one or more recipients through email. Concord can email a list to up to 10 recipients, or the sender can generate a URL for the list, which can then be shared via text, apps, email, or websites. The shared list may include citations, links, notes, minimal formatting, but images will be automatically excluded from any list shared. If the sender makes further edits to a list they have previously shared, those edits will not automatically be shared with the recipient(s). The sender would need to re-share that updated list with the recipient(s). The recipient of the shared list is able to import the list into Concord Guest Access or their Concord account. Changing or modifying the imported list will not have any bearing on the sender’s original list.

The data you share with this function is created in a list independent of your account holding Your Data. Any data you have included in or as part of this shared list becomes viewable to anyone with whom you’ve shared it and, therefore, this copy of the data is not protected by the system as described above.

3. To whom do We disclose Your Personal Data?
We will not sell, rent, or trade to any third party Your Data or any of the Personal Data collected in Registration Data, Payment Data, Your Data, Customer Service Communications, Audit Logs and Aggregate Data.

We will only disclose Your Data or Personal Data:

to Our service providers in order to provide You the Service, or
as directed by You when you use the "Send List" feature within Concord to share a specific list, or
to law enforcement or government authorities to satisfy any applicable law, regulation, legal process, or enforceable governmental request or in the event We need to respond to a legal action involving Your specific account.

In any of these circumstances, We may be required to disclose and/or destroy any or all of Your Data from the Service. And We will destroy any copies of Your Data once those copies are no longer needed for the stated purpose. Additionally, we require Our service providers to handle Your Data according to this Privacy Policy.

For subscription payments, Your credit card information is handled by a third-party payment processor. TFCCS does not have access to Your payment information. Our payment processors comply with all regulations regarding the handling of Your payment information.

Information collected by Us may be stored and processed in any country in which We and Our service providers maintain facilities. By using the Service, You consent to the transfer of information outside the country where You reside and/or from which You use the Service.

4. How do We protect Your Data and Personal Data?
We take reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of Your Data and Personal Data, which will remain in the Service until You delete it or We decide to terminate the account per the Terms and this Privacy Policy. More details about the security measures We take with the Service are available here.

Although We encrypt Your Data and password and encrypt the traffic between Our servers and Your browser, You should be aware that Internet communications are not always secure. Please consider this as You enter Your Data into the Service.

Also, keep in mind that Our security measures may be rendered ineffective if You fail to maintain the confidentiality of Your username and password. By using the Service, You accept full responsibility for any harm resulting from Your failure to maintain such confidentiality.

5. How long is Your Data and Personal Data kept by Us?
We will retain Your information for as long as is necessary to:

Provide the use of the Service
Communicate with You regarding the Service or other services that We offer
Comply with applicable laws, regulatory requests, and orders from competent authorities
Enforce Our Terms
Fulfill any of the other purposes detailed in this Privacy Policy

Registration Data
We store Your Registration Data for as long as You have an account with the Service. To remove Your Registration Data, along with Your Data, use the Delete Account function in the Service. Be aware that using the Delete Account function is permanent and Your Registration Data and Your Data cannot be recovered.

Payment Data
For subscription payments, We store Your Payment Data with Our service providers as long as You have an account with the Service.

Your Data
We will store Your Data as long as You have an active subscription or account to the Service. If you cancel your subscription or account, We will store Your Data for up to a full calendar year from the time You last accessed your account. If you do not log into your account for twelve months after cancellation, We may delete Your Data at our discretion without notice. At any time, You may delete Your Data by using the Delete Account function in the Service. Be aware that using the Delete Account function is permanent and your Registration Data and Your Data cannot be recovered.

Customer Service Communications
Your Customer Service Communications may be stored indefinitely by the Service or Our service providers.

Audit Logs and Aggregate Data
Audit Log data is deleted from the primary Concord server after 14 days. If needed, it may be recovered from backup for up to 90 days.

Aggregate Data is stored indefinitely by the Service or our service providers.

6. What are cookies and related electronic technologies, and how do We use them?
To find out how We use cookies, and to opt in to using Performance Cookies, please visit Our Cookie Policy.

In addition to cookies, the Service also uses local browser storage. This storage is used to keep track of reading position within the book text. This data allows a user to close their browser, open it later, and return to the exact same position in the book text.

bookScrollPosition (segment) – scroll location within a book segment
closestLineOrVerse – stores the closest line or verse in that segment
currentCitation – stores the citation of the current selected text
segmentNumber – stores the current segment number
ucname – stores the encoded name of the book

We also may include web beacons in email messages or newsletters to determine whether You opened them. Web beacons allow Us to understand the time and date of when You have opened an email and when You have utilized a link within the email to visit a website. Our web beacons do not collect Personal Data. If You wish to disable web beacons, You should do so by turning images "off" in Your email client. Please see Your email client for more information.

As We adopt additional technology, We may also gather additional information through other methods. This Privacy Policy will be updated when we adopt technology that impacts Your privacy.

7. How far does Our responsibility extend?
This Privacy Policy applies solely to data collected by the Service. We do not exercise control over nor do We accept responsibility or liability for other users or websites. Other TFCCS and CSPS sites have their own Terms and Privacy Policies that may differ from those that govern the Service.

8. Users from outside the United States
This Service is hosted in the United States and is governed by United States law. If You are using the Service from outside the United States, please be aware that Your information may be transferred to, stored and processed in the United States where Our servers are located and Our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in Your country. By using the Service, You consent to Your information being transferred to Our facilities and to the facilities of those third parties with whom We share it as described in Our Privacy Policy.

9. Children
The Service does not knowingly collect Your Data and Personal Data from children under the age of 16 without parental consent. During registration We ask users whether they are under the age of 16. We request this information in order to comply with various international privacy and protection regulations. Users younger than 16 will be required to provide contact information for a parent or guardian and will not be granted access to the Service until the parent or guardian provides consent. To consent to the processing of children’s data, parents or guardians will be asked to: a) verify that they are a legal parent or guardian of the account holder; b) consent to the account holder’s use of the Service and the collection of the account holder’s Personal Data for registration purposes; c) consent (opt in) to having account holder data being included in Aggregate Data; d) consent (opt in) to receiving targeted marketing and promotional offers from OPA, TFCCS, or CSPS. Steps a) and b) are required in order to use the Service. Steps c) and d) are optional, though helpful to the Service. If the parent or guardian consents, the account holder will be granted access, and the Service will store the date of consent, the parent or guardian’s email address, the terms of consent, and the parent or guardian’s opt-in choices made regarding data collection. If it is learned that any of the above information has been collected without parental consent, that information will be deleted from the Service’s database as quickly as practical or the child’s parent or guardian will be contacted for consent. Parents or guardians may request the termination of their children’s registrations or subscriptions at any time.

We recommend minors ask a parent for permission before sending personal information over the Internet. We encourage parents to teach their children about safe Internet practices and to be involved in their children’s online activities.

If You are a parent and have questions about such information, email Us at concord@csps.com or call 617-450-2700.

10. California Do Not Track (DNT) Disclosure
The Service responds to DNT signals. DNT differs from cookies. For more information about DNT, go to https://allaboutdnt.com/. For information about cookies, please see the section above on "What are cookies and related electronic technologies, and how do We use them?"

11. No rights of third parties
This Privacy Policy does not create rights enforceable by third parties.

12. Can this Privacy Policy be modified?
We reserve the right to change this Privacy Policy at any time. If we make any material changes to the Privacy Policy, we will post the updated Privacy Policy here and notify you by e-mail or by means of a notice on the Service. Please check this page periodically for changes. Your continued use of the Service following the posting of changes to this Privacy Policy will mean you accept those changes.

13. What rights do You have and how can You contact Us?
If You would like to exercise Your right to view, correct, complete, or remove Your Personal Data, please contact Us at dataprotection@csps.com. Upon verification of Your identity, We will attempt to quickly fulfill Your request.

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